Frequently Asked Questions
Find answers to your questions about our servicesGot Questions? We've Got Answers.
At ZipHealthy, we understand that seeking mental health support or professional consulting services can raise many questions. Our team of licensed professionals is here to provide clarity and guidance every step of the way.
Can't find the answer you're looking for? Call us at (479) 259-1390 or send us a message.
Q. What types of mental-health conditions do you treat at ZipHealthy?
- Common Conditions: Anxiety, depression, trauma/PTSD, mood disorders, ADHD
- Life Challenges: Grief, adjustment issues, relationship and family concerns
- Specialized Support: We offer targeted approaches for each condition using evidence-based methods
Q. Are you in-network with my insurance?
- Major Networks: We're credentialed with Blue Cross Blue Shield, UHC/Optum, Aetna, Cigna/Evernorth, Ambetter, and Medicare
- Coverage Verification: Call us with your member ID and we'll verify your benefits within one business day
- Northwest Arkansas Focus: We accept most major insurance plans serving the region
Q. Do you offer telehealth sessions?
- HIPAA-Secure Platform: All video visits use encrypted technology for complete privacy
- Arkansas Coverage: Available for all residents throughout the state
- Flexible Format: You can mix telehealth and in-office appointments based on your preference
Q. How soon can I get an appointment?
- Quick Access: New-client intakes are usually available within 3–7 days
- Crisis Support: Same-day appointments can be opened for urgent situations
- Extended Hours: Evening and weekend slots help accommodate your schedule
Q. What is an "Initial Consultation," and why is it offered?
- Fast-Track Assessment (Value: $75): A complimentary 15-minute session to quickly identify your needs and connect you with the right specialist
- Same-Week Appointments: Initial consultations are typically available within 48 hours, with treatment sessions often beginning the same week
- Insurance Pre-Verification: We'll confirm your coverage details before your first full session so you know exactly what to expect financially
- Limited Availability: We reserve only 5 new client slots per week—secure yours before they fill up
- Provider Matching: Helps us connect you with the right specialist for your specific concerns
Q. Can I request a specific therapist?
- Client Choice: Yes—browse our team bios and let scheduling know your preference
- Waitlist Option: If your preferred clinician's panel is full, we can add you to a waitlist
- Alternatives: We can recommend comparable providers with similar expertise and approach
Q. Do you treat children or teens?
- Youth-Focused Clinicians: We have licensed therapists trained in play therapy and CBT for adolescents
- Family Approach: Parent participation is encouraged in the therapeutic process
- Systems Work: We address the whole family dynamic when appropriate
Q. How long is each therapy session?
- Standard Sessions: Individual and couples sessions are 50 minutes
- Group Format: Group therapy runs 90 minutes
- Intensive Options: Extended EMDR or intensive sessions (90–120 minutes) are available when clinically appropriate
Q. How much does therapy cost if I pay out of pocket?
- Standard Rates: $275 for both intake and 50-minute sessions
- Sliding Scale: Limited spots are reserved for qualified clients based on financial need
- Payment Options: We accept all major credit cards, HSA/FSA cards, and electronic payments
Q. Do you offer package discounts or subscription plans?
- Prepaid Session Packages: Save 10% when you purchase a 6-session package, or 15% with a 12-session package
- Monthly Membership Plans: Commit to weekly sessions with our membership plan and receive 20% off standard rates
- Package Benefits: Prepaid packages include priority scheduling and access to premium digital resources
Spring Promotion: Sign up for any package before June 1st and receive a complimentary wellness assessment ($125 value).
Q. What evidence-based modalities do you use?
- Cognitive Approaches: We provide Cognitive Behavioral Therapy (CBT), Cognitive Therapy, Cognitive Processing Therapy for trauma, and Rational CBT
- Behavioral Therapies: Behavioral Therapy using systematic desensitization and reinforcement strategies, Behavioral Activation for depression and anxiety
- Mindfulness-Based Approaches: Dialectical Behavior Therapy (DBT), Acceptance & Commitment Therapy (ACT), and focused mindfulness practices
- Trauma-Specific Therapies: Eye Movement Desensitization and Reprocessing (EMDR), trauma-focused CBT, and specialized approaches for past experiences
Limited Time Offer: Schedule your first EMDR session by May 31st and receive a complimentary trauma recovery workbook ($45 value).
- Child & Adolescent Therapies: Play Therapy, Child-Centered Therapy, Parent-Child Interaction Therapy, and age-appropriate CBT and DBT for youth
- Relationship Therapies: Gottman Method for couples, attachment-based approaches, and communication-focused strategies
Q. Is everything I share confidential?
- Protected Information: Records are protected under HIPAA and Arkansas law
- Consent Required: We only release information with your written authorization
- Legal Exceptions: Confidentiality may be limited in cases involving safety concerns as required by law
Q. Do you offer psychiatric medication management?
- Coordinated Care: We partner with local prescribing providers for seamless treatment
- Referrals: We can coordinate medication evaluation referrals if indicated during therapy
- Communication: With your consent, we work closely with your medication provider
Q. Can therapy help my work-related stress?
- Workplace Focus: Many clients seek us out for burnout, career transitions, and executive stress
- Integrated Approach: We combine mental health and performance strategies
- Professional Growth: Learn techniques to enhance work satisfaction and effectiveness
Q. What is your cancellation policy?
- 24-Hour Notice: Appointments canceled with less than 24 hours' notice (or no-shows) incur a $100 fee
- Reserved Time: This policy exists because your appointment time is reserved exclusively for you
- Emergencies: Exceptions may be made for genuine emergencies on a case-by-case basis
Q. Do you provide documentation for FMLA or disability?
- Clinical Determination: Upon appropriate assessment, your therapist can complete necessary forms
- Documentation Fees: Additional fees may apply for extensive paperwork
- Timelines: Please allow 5-7 business days for form completion
Q. Can I bring my service animal?
- Service Animals: Yes—service animals trained to mitigate a disability are always welcome
- Emotional Support Animals: Require prior approval due to building regulations
- Accommodation: Please let us know in advance so we can prepare appropriately
Q. How do I access my telehealth link?
- Automatic Delivery: Links are emailed and texted 24 hours before your scheduled session
- Easy Access: One click launches our encrypted video platform; no app download required
- Tech Support: Our team is available to help with any connection issues
Q. What if I'm in crisis after hours?
- Emergency Resources: Call 988 (national Lifeline) or 911 for immediate assistance
- Client Portal: Current clients may message their therapist; responses occur next business day
- Crisis Planning: We work with clients to develop personalized crisis plans during therapy
Q. Do you offer group therapy in Bentonville?
- Rotating Topics: Anxiety skills, DBT, grief, and teen groups are regularly offered
- Structured Format: Groups typically meet weekly for 10 weeks
- Insurance Coverage: Most groups are covered by insurance plans
Q. How do I get started?
- Multiple Options: Book online, call 479-239-9769, or visit our Ledger Building office
- Quick Process: We'll verify your insurance and schedule your initial consultation
- Same-Day Response: Our intake team responds to all inquiries within 24 business hours
Q. What's the difference between coaching and therapy at ZipHealthy?
- Therapy Focus: Addresses mental-health conditions and psychological healing
- Coaching Focus: Concentrates on goal achievement, performance, and personal growth
- Client Base: Coaching is designed for psychologically healthy clients seeking to optimize their potential
Q. Do you offer executive coaching for NWA professionals?
- Local Expertise: Yes—executives, entrepreneurs, and Walmart/Home Office leaders work with our coaches
- Certified Professionals: Our ICF-certified coaches specialize in leadership development
- Key Areas: Leadership effectiveness, strategic decision-making, and work-life integration
Q. Is coaching covered by insurance?
- Payment Structure: Generally no; coaching is considered a non-medical service and is self-pay
- HSA/FSA Options: These funds may be eligible—check with your specific plan
- Investment: Most clients view coaching as a professional or personal development investment
Q. How much does coaching cost?
- Individual Sessions: Packages start at $225 per 60-minute session
- Package Pricing: $1,050 for five sessions prepaid (saving $75)
- Corporate Options: Retainer arrangements available for organizations
Q. Do you coach virtually?
- Flexible Delivery: All coaching services can be delivered via secure Zoom
- In-Person Option: Face-to-face sessions available in our Bentonville office
- Hybrid Approach: Mix of virtual and in-person sessions based on your preference
Q. What coaching specialties do you provide?
- Professional Growth: Career transition, leadership, and performance coaching
- Personal Development: Health and wellness, relationship coaching
- Youth Focus: Teen academic coaching for students
Q. How is progress measured?
- Goal Setting: Your coach sets SMART goals with you at the beginning
- Key Performance Indicators: We track specific KPIs (e.g., promotion readiness, habit adherence)
- Regular Review: Outcomes are assessed every 4–6 sessions to ensure progress
Q. Can I switch coaches if the fit isn't right?
- Fit Guarantee: Absolutely—just let our coordinator know within the first two sessions
- No Extra Cost: We'll re-match you at no additional charge
- Client Satisfaction: The relationship with your coach is critical for success
Q. What qualifications do your coaches have?
- ICF Credentials: They hold International Coach Federation (ICF) PCC certification or above
- Industry Expertise: Nationally recognized certifications plus industry experience
- Advanced Education: Additional qualifications like MBA, nutrition credentials, or SHRM-SCP
Q. How long is a typical coaching engagement?
- Standard Timeline: Most clients meet biweekly for 3–6 months
- Intensive Options: Accelerated programs available for specific goals
- Strategic Planning: One-day strategy retreats for focused outcomes
Q. Do you offer group coaching?
- Cohort Structure: Yes—small groups of 4–8 participants meet regularly
- Format Options: Available virtually or on-site at your location
- Added Value: Provides accountability and valuable peer insights
Q. Will my employer pay for coaching?
- Corporate Policies: Many Northwest Arkansas companies reimburse coaching under professional development
- Documentation: We can provide detailed proposals and invoices upon request
- ROI Framework: We help articulate the business case for coaching investment
Q. Is coaching confidential?
- Privacy Commitment: Yes. All individual sessions are completely private
- Corporate Sponsorship: If your company is sponsoring, only agreed-upon progress metrics are shared
- Personal Details: Specific conversations and personal information remain confidential
Q. Can coaching help with burnout?
- Holistic Approach: Certainly—our wellness coaches integrate evidence-based strategies
- Key Focus Areas: Sleep optimization, nutrition, physical movement, and boundary-setting
- Sustainable Recovery: We develop personalized resilience plans for long-term well-being
Q. What is the first step?
- Discovery Call: Schedule a complimentary 20-minute consultation
- Alignment Check: We'll ensure coaching is the right approach for your goals
- Next Steps: If there's a good fit, we'll match you with the right coach
Q. Do you coach couples?
- Relationship Focus: We do offer relationship coaching—distinct from therapy
- Key Areas: Communication skills, conflict resolution, and shared goal planning
- Forward-Looking: Emphasis on future success rather than past issues
Q. How do I prepare for my first session?
- Pre-Work: Complete our online questionnaire outlining goals and obstacles
- Session Productivity: This preparation helps maximize your first coaching session
- Reflection: Consider what success would look like at the end of your coaching engagement
Q. Can coaching sessions be recorded?
- Consent Required: With mutual agreement, sessions may be recorded
- Personal Use Only: Recordings are for your personal review and not shared
- Privacy Controls: All recordings are securely stored and automatically deleted after 30 days
Q. What tools do you use during coaching?
- Assessments: DISC, VIA Strengths, 360-degree feedback
- Progress Tracking: Habit trackers and accountability frameworks
- Digital Resources: Tailored worksheets hosted in our secure client portal
Q. Is weekend coaching available?
- Saturday Availability: Limited Saturday slots are offered
- Evening Options: Weekday appointments available until 7 p.m.
- Scheduling Flexibility: We work to accommodate busy professional schedules
Q. What industries do you serve in Northwest Arkansas?
- Major Sectors: Retail/CPG, healthcare, logistics, SaaS, and hospitality
- Entrepreneurial Focus: Growing startups throughout the Bentonville–Fayetteville corridor
- Regional Expertise: Deep understanding of Northwest Arkansas business landscape
Q. Which consulting services are most popular?
- Strategic Planning: Long-term vision development and execution roadmaps
- Operational Excellence: Process optimization and efficiency improvements
- Transformation: Change management and digital-transformation strategies
Q. Do you work with small businesses or only large enterprises?
- All Business Sizes: We serve both small local companies and large corporations
- Flexible Engagements: From 1-day strategy workshops for local boutiques to comprehensive programs
- Enterprise Solutions: Multi-phase projects for Fortune 500 divisions with specialized needs
Q. How are consulting fees structured?
- Project-Based: Fixed-price projects with clearly defined deliverables
- Retainer Options: Monthly advisory services for ongoing support
- Hourly Rates: Specialized advisory typically ranges from $225–$350/hr based on consultant seniority
- Custom Solutions: We'll tailor pricing to project scope and complexity
Q. Can consulting be delivered remotely?
- Virtual Collaboration: Yes—we use digital whiteboarding and collaborative platforms
- Secure Access: Data-room access for document sharing and review
- Regular Updates: Weekly checkpoints ensure projects progress regardless of location
Q. Do you sign NDAs?
- Standard Practice: Absolutely; confidentiality is our standard operating procedure
- Flexible Documentation: We can work under your template or provide our own
- Information Security: All client data is protected through secure systems and protocols
Q. What makes ZipHealthy different from national firms?
- Local Insight: Deep understanding of Northwest Arkansas business environment
- Responsiveness: Boutique-level service with direct access to senior consultants
- Unique Approach: Integrated behavioral-science expertise for better change adoption
Q. How long does a typical project take?
- Quick Assessments: Rapid diagnostics completed in 2–4 weeks
- Standard Projects: Most consulting engagements run 2-3 months
- Complex Transformations: Full operating-model redesign typically requires 3–6 months
Q. Can you help secure grants or incentives?
- Funding Navigation: Yes—our consultants have extensive experience with funding opportunities
- Agency Partnerships: We work with state agencies and the Arkansas Economic Development Commission
- Qualification Assessment: We help identify funding for qualifying Northwest Arkansas businesses
Q. Do you provide implementation support?
- Hands-On Approach: We don't just hand over slide decks—we embed with your team
- Execution Focus: Our consultants help manage milestones and drive implementation
- Performance Tracking: Regular monitoring of KPIs to ensure desired outcomes
Q. What deliverables should we expect?
- Comprehensive Documentation: Executive summary and detailed recommendations
- Analytical Tools: Data-driven insights and financial models
- Action Plans: Implementation roadmap with clear milestones and training materials
Q. Is onsite facilitation available?
- In-Person Options: Yes—workshops can be conducted face-to-face
- Venue Flexibility: Sessions can be hosted at our Ledger conference suite
- On-Location Service: We can also facilitate at your facility for team convenience
Q. How do you measure ROI?
- Baseline Establishment: Key metrics are captured at project kickoff
- Financial Indicators: We track cost savings and revenue lift throughout the engagement
- Cultural Assessment: Measurement of organizational health indicators pre/post project
Q. Do you offer ongoing advisory after a project ends?
- Sustained Support: Quarterly business-review packages available
- Progress Monitoring: Regular check-ins help maintain momentum
- Strategic Adjustments: Ongoing advisory allows for course corrections as needed
Q. What software tools do you use?
- Data Visualization: Tableau, Power BI for analytics and reporting
- Collaboration Platforms: Miro for visual planning, Asana for project management
- Industry Tools: Specialized analytics platforms based on client needs
- Inclusive Pricing: Software licensing is included in project fees
Q. Do you guarantee results?
- Accountability: While no consultant can guarantee specific outcomes, we believe in shared responsibility
- Performance-Based Fees: We can tie part of our compensation to agreed-upon metrics when feasible
- Success Focus: Our approach is designed to maximize the likelihood of achieving objectives
Q. How soon can we start?
- Rapid Response: Discovery calls can be scheduled this week
- Typical Timeline: Projects typically kick off within 2–3 weeks after contract signature
- Preparatory Work: We use the contracting period to begin information gathering
Q. Can you train our staff during the project?
- Knowledge Transfer: This is embedded in our consulting methodology
- Skill Development: Interactive workshops build capabilities within your team
- Documentation: Standard operating procedures ensure your team sustains improvements
Q. What's the first step?
- Initial Contact: Email consulting@ziphealthy.com or call 479-239-9769
- Complimentary Assessment: Request a free needs-assessment consultation
- Proposal Development: We'll provide a tailored approach based on your specific challenges
Q. Where are workshops held?
- Primary Location: Most sessions take place in our training suite at The Ledger in downtown Bentonville
- Flexible Options: We can also deliver on-site at your office for team convenience
- Virtual Format: Remote options available via Zoom for distributed teams
Q. What group sizes do you accommodate?
- Small Groups: Intimate cohorts of 6–10 leaders for deep skill development
- Mid-Size Teams: Department-level training for 20-50 participants
- Large Events: Auditorium-style keynotes for 150+ employees with scaled facilitation approaches
Q. Do you offer public workshops?
- Regular Schedule: Yes—open-enrollment classes are listed on our Events page each quarter
- Popular Topics: Leadership, stress-management, and Agile fundamentals
- Networking Benefit: Connect with professionals across different NWA organizations
Q. Can sessions be customized for our company goals?
- Fully Tailored: Definitely. We customize all aspects of workshop delivery
- Industry Relevance: Agendas, case studies, and role-plays based on your specific challenges
- Value Alignment: Content designed to reinforce your organization's core values
Q. How long is a typical workshop?
- Flexible Formats: Half-day (3 hrs), full-day (6 hrs), or multi-day retreats
- Quick Options: Micro-learning series (60-minute modules) for busy teams
- Custom Duration: Length tailored to learning objectives and team availability
Q. Which topics are most popular in NWA?
- Leadership Development: Leadership for Emerging Managers in high-growth environments
- Wellbeing Focus: Mindfulness and resilience training for fast-paced teams
- Practical Skills: Digital-Marketing Bootcamp and Financial-Literacy for Front-Line Staff
Q. Who facilitates the trainings?
- Expert Team: Certified coaches, LCSWs, ex-Fortune 500 executives, and Agile trainers
- Rigorous Selection: Each facilitator vetted for subject expertise and engaging delivery
- Industry Experience: Trainers with relevant backgrounds in your specific sector
Q. What is included in pricing?
- Comprehensive Package: Instruction, course workbook, and digital resources
- Follow-Through: Post-session coaching call to reinforce learning
- Community Access: Membership in our online alumni community for ongoing support
Q. Are meals provided?
- Full-Day Service: In-person sessions include a locally-catered lunch
- Dietary Options: Gluten-free & vegan options always available
- Local Partnerships: Bentonville-roasted coffee and regional refreshments
Q. How far in advance should we book?
- Ideal Timeline: Four weeks is recommended to secure preferred dates
- Flexibility: We accommodate last-minute bookings when schedules allow
- Peak Seasons: Longer lead times suggested for Q4 and early Q1 events
Q. Can you integrate mental-health content into leadership training?
- Integrated Approach: Yes—our clinical team brings psychological expertise to leadership development
- Key Frameworks: Resilience strategies and psychological-safety modules
- Practical Applications: Tools for managing team stress and preventing burnout
Q. What technology is needed for virtual trainings?
- Basic Requirements: A stable internet connection and webcam
- Platform Support: We supply the Zoom or Teams link based on your preference
- Interactive Tools: Access to Miro or similar digital whiteboard for collaborative activities
Q. Do you provide post-workshop follow-up?
- Action Planning: Participants receive a 30-day action-plan template
- Individual Support: Optional 1-on-1 coaching session to reinforce new skills
- Resource Library: Access to supplemental materials for continued learning
Q. Is there a minimum attendance fee?
- Base Package: For private sessions we charge a flat rate covering up to 10 participants
- Scaling Options: Additional attendees are prorated per head at a reduced rate
- Value Pricing: Volume discounts available for large teams or multiple sessions
Q. How do you measure workshop effectiveness?
- Comprehensive Assessment: Pre- and post-session surveys to measure immediate impact
- Longitudinal Data: 60-day follow-up to track behavior change
- Business Impact: Optional KPI measurement (e.g., reduced turnover, increased productivity)
Q. Can we record the session?
- Available Option: Absolutely—recordings are provided for internal use
- Usage Guidelines: Subject to a non-distribution agreement to protect intellectual property
- Knowledge Sharing: Perfect for employees unable to attend or for future onboarding
Q. Do you offer bilingual training?
- Spanish Sessions: Yes—select modules are available in Spanish
- Additional Languages: Interpreters can be arranged for languages common to NWA workforce
- Materials Translation: Workbooks and resources available in multiple languages
Q. What COVID-19 precautions are in place?
- Health Standards: We follow current CDC guidelines for in-person gatherings
- Space Configuration: Options for distanced seating arrangements upon request
- Flexible Attendance: Hybrid format available with remote participation options
Q. How do we register?
- Online Booking: Visit our Workshops & Training page to select your preferred date
- Simple Process: Secure your spot through our Square booking system
- Direct Contact: Alternatively, call our office at +1-479-239-9769 for assistance
Q. What industries do you serve in Northwest Arkansas?
- Core Sectors: Healthcare, retail, logistics, and technology firms
- Regional Focus: Companies headquartered or operating in Bentonville, Rogers, Springdale, and Fayetteville
- Client Range: From Fortune 500 divisions to local growth-stage organizations
Q. Do you offer on-site consulting at our NWA location?
- Team Integration: Yes. Our consultants can embed with your team at The Ledger
- Regional Coverage: We travel to any facility within a 50-mile radius
- Key Locations: Including Walmart HQ, Tyson offices, or startup spaces at the Greenway
Q. How is ZipHealthy different from national consulting brands?
- Hybrid Approach: We combine Big-Four methodologies with localized market data
- Enterprise + Local: Enterprise-level insight plus granular knowledge of Northwest Arkansas dynamics
- Specialized Knowledge: Deep understanding of regional supply-chain operations and talent pools
Q. Can you help us implement Agile and Scrum?
- Certified Expertise: Absolutely. We provide certified Scrum Masters
- Comprehensive Training: Full coaching for sprint planning, retrospectives, and backlog grooming
- Results-Oriented: Support continues until your teams meet internal velocity targets
Q. What is the typical project length?
- Strategy Sprints: Focused engagements run 4–6 weeks
- Transformations: Full digital-transformation projects average 4–6 months
- Custom Planning: Timelines are tailored after a complimentary discovery call
Q. Do you work with early-stage startups?
- Startup Package: Yes. Our "LaunchPad" package is designed for early-stage companies
- Key Deliverables: Market research, MVP road-mapping, and investor-ready financials
- Regional Focus: Supporting founders across the Ozarks corridor
Q. What sustainability services do you provide?
- Environmental Assessment: Carbon footprint audits and reduction strategies
- Circular Economy: Design of initiatives to minimize waste and maximize resource efficiency
- Compliance Support: Alignment with Walmart's Project Gigaton and local LEED standards
Q. How do you price consulting services?
- Project-Based: Fixed-fee for defined deliverables (e.g., a process-improvement blueprint)
- Ongoing Support: Monthly retainers available for continuous advisory needs
- Transparent Process: Detailed proposals issued after comprehensive project scoping
Q. Can you integrate mental-health expertise into change-management plans?
- Holistic Approach: Yes. Our clinical leadership brings unique psychological insights
- Manager Training: We equip leaders with tools to foster psychological safety
- Burnout Prevention: Strategies to protect employee wellbeing during large-scale changes
Q. Do you sign NDAs and follow HIPAA/PCI guidelines?
- Standard Practice: Always. Data protection agreements are standard for all projects
- Certified Compliance: Our consultants hold relevant HIPAA & PCI compliance certificates
- Secure Protocols: Rigorous information security measures for all client data
Q. What analytics platforms do you support?
- Major Platforms: Tableau, Power BI, Looker, and other industry-standard tools
- Custom Solutions: Bespoke dashboards built on Azure or Google Cloud infrastructure
- Integration Focus: We prioritize solutions that match your existing technology stack
Q. Are post-project check-ins included?
- Structured Follow-up: Every engagement includes 30-/60-/90-day health checks
- ROI Validation: We verify that expected outcomes are being achieved
- Knowledge Transfer: Ongoing support to ensure capabilities transfer to your internal teams
Q. How do you measure success?
- Collaborative Metrics: We use mutually agreed KPIs established at project kickoff
- Key Indicators: Cost savings, process cycle time, NPS, or specific OKRs
- Transparent Reporting: Live dashboards that clients can access 24/7
Q. What happens if project goals shift?
- Flexible Framework: Our contracts include a built-in change-order process
- Scope Management: Project parameters can be adjusted without surprising cost increases
- Agile Principles: We incorporate adaptive planning to accommodate evolving priorities
Q. Do you help with vendor selection?
- End-to-End Support: Yes, from RFP drafting to final selection
- Evaluation Process: Score-card development and objective assessment methodology
- Negotiation Assistance: Contract review leveraging our Northwest Arkansas vendor network
Q. Can you modernize legacy systems?
- Technical Assessment: We assess technical debt and system limitations
- Migration Strategy: Develop clear paths for modernization and cloud adoption
- Business Continuity: Implementation approaches that minimize downtime for retail and supply-chain operations
Q. Is remote consulting available?
- Hybrid Model: This is our standard approach for most engagements
- Balanced Delivery: Virtual workshops paired with key in-person milestones
- Optimization Focus: Designed to keep costs down while maintaining project momentum
Q. Who will be on our consulting team?
- Core Team: A dedicated engagement lead, domain specialist, data analyst, and change-management coach
- Custom Selection: Team members are hand-picked based on your specific goals and challenges
- Subject Experts: Specialized resources (e.g., cybersecurity) added as needed
Q. Do you provide references?
- Case Studies: Yes—upon request, we share detailed project outcomes
- Client Connections: We can connect you with Northwest Arkansas clients who've completed similar transformations
- Testimonials: Written and video references available for various industry sectors
Q. How do we start?
- Initial Consultation: Book a free 30-minute strategy call to discuss your needs
- Easy Scheduling: Use our Square booking link for immediate calendar access
- Direct Contact: Call +1-479-239-9769 to speak with a consultant directly
Q. How do we choose the right therapist for you?
Choosing the right therapist involves considering factors like our specialties, therapeutic approaches, experience, and how comfortable you feel with our team. We offer a complimentary initial consultation to discuss your needs and determine if our services align with your goals.
Q. How confidential is my information?
- HIPAA Compliance: All your information is protected in accordance with HIPAA regulations
- Secure Environment: Sessions are conducted in private settings, and digital communications use encrypted platforms
- Professional Ethics: We adhere to the National Association of Social Workers (NASW) Code of Ethics regarding confidentiality
- Limited Exceptions: Confidentiality may only be broken in cases of imminent danger to self/others, child/elder abuse, or court order
Q. What are your fees and do you accept insurance?
- Insurance Coverage: We accept most major insurance networks including Blue Cross Blue Shield, UHC/Optum, Aetna, Cigna/Evernorth, Ambetter, and Medicare
- Self-Pay Options: We offer competitive out-of-pocket rates and flexible payment plans for those without insurance coverage
- Verification Process: Our team will verify your benefits before your first appointment so you understand your coverage
Q. What is your cancellation policy?
- Standard Policy: 24-hour advance notice required to cancel or reschedule without a fee
- Late Cancellations: Cancellations with less than 24 hours notice may incur a partial session fee
- Exceptions: We understand emergencies happen, and fees may be waived in certain circumstances
Q. How long does therapy typically last?
The duration of therapy varies based on individual needs and goals. Some clients find significant improvement within a few months, while others may benefit from longer-term support. We will regularly review your progress and adjust the treatment plan accordingly to ensure the best outcomes.
Q. What should I expect during my first session?
- Bio-Psycho-Social Assessment: We'll gather comprehensive information about your biological, psychological, and social history
- Building Rapport: This first meeting helps establish a therapeutic relationship and mutual understanding
- Goal Discussion: We'll begin exploring your concerns and what you hope to achieve from therapy
- Paperwork: We'll review consent forms, privacy policies, and any questions you may have
- Next Steps: Treatment planning will occur in subsequent sessions after your assessment is complete
Confidentiality & NASW Ethical Standards
ZipHealthy adheres to the National Association of Social Workers (NASW) Code of Ethics. All client information is kept strictly confidential in accordance with HIPAA regulations and professional ethical standards. Any client examples or scenarios presented on this page have been anonymized and shared with explicit permission to protect privacy.
Employee Assistance Program (EAP) FAQs
Q. What is an Employee Assistance Program (EAP)?
- Workplace Wellness Benefit: An employer-sponsored program that provides confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal or work-related problems
- Northwest Arkansas Focus: Our EAP is specifically designed to address the unique needs of employees in Bentonville, Rogers, Fayetteville, and surrounding NWA communities
- Comprehensive Support: Services include mental health counseling, work-life balance guidance, financial consultation, and resources for legal concerns
Q. How does ZipHealthy's EAP differ from others in Northwest Arkansas?
- Local Expertise: Our therapists understand the specific workplace cultures of major NWA employers including Walmart, Tyson Foods, JB Hunt, and the vendor community
- Flexible Access: We offer both in-person sessions at our Bentonville location and secure telehealth options accessible throughout Arkansas
- Rapid Response: We typically connect employees with a provider within 24-48 hours, faster than the national average of 5-7 days
Q. Is my employer notified when I use EAP services?
- Complete Confidentiality: Your employer will never be informed of your specific use of EAP services, including what issues you discuss or your attendance records
- Limited Reporting: Employers only receive anonymous, aggregate utilization data without any identifying information
- Legal Protections: Your information is protected by HIPAA and other privacy laws, treating EAP records with the same confidentiality as other medical records
Q. How many sessions do most EAP plans cover?
- Standard Coverage: Most Northwest Arkansas employers offer 3-8 free counseling sessions per issue, per year
- Annual Reset: Session allowances typically reset at the beginning of each calendar year or benefit period
- Extended Options: If additional sessions are needed, we can help transition to insurance-covered therapy or discuss self-pay options
Q. Can my family members access EAP services?
- Household Coverage: Most Northwest Arkansas EAP plans include services for all household members, regardless of whether they're on your health insurance
- Independent Access: Adult family members can contact the EAP directly without the employee's involvement
- Child Services: We offer specialized counseling for children and teens, with services adapted to their developmental needs
Q. What types of issues can I address through the EAP?
- Mental Health Concerns: Anxiety, depression, stress, grief, trauma, and other psychological challenges
- Workplace Challenges: Conflict resolution, communication problems, career development, and adjustment to organizational changes
- Personal Matters: Relationship issues, family concerns, parenting guidance, work-life balance, and financial or legal referrals
Q. How quickly can I get an appointment through the EAP?
- Standard Appointments: Most Northwest Arkansas employees are connected with a provider within 1-2 business days
- Urgent Situations: Same-day appointments are available for pressing concerns during business hours
- After-Hours Support: 24/7 phone access to a mental health professional for crisis situations
- Crisis Resources: IMPORTANT SAFETY NOTICE: For emergencies, please call 911, go to your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline (call or text 988)
Q. Will using EAP services affect my job security?
- Legal Protection: The Americans with Disabilities Act (ADA) prohibits discrimination based on mental health treatment
- Separation from HR: EAP records are completely separate from employment files and performance evaluations
- Positive Employer View: Most Northwest Arkansas employers view EAP utilization as a sign of proactive self-care, not a liability
Q. Do I need to take time off work to use EAP services?
- Flexible Scheduling: We offer early morning (7:00 AM), evening (until 7:00 PM), and limited weekend appointments to accommodate work schedules
- Virtual Options: Telehealth sessions can be conducted from private locations during breaks or lunch hours
- Legal Considerations: For more intensive needs, you may qualify for protected time off under FMLA for mental health treatment
Q. How do I access ZipHealthy's EAP services in Northwest Arkansas?
- Direct Contact: Call our dedicated EAP line at 479-239-9769 and identify yourself as an EAP client
- Online Portal: Access services through your employer's EAP portal using your company-provided access code
- HR Facilitation: Your HR department can provide the necessary information while maintaining your confidentiality
Q. What happens after I've used all my EAP sessions?
- Continuation Options: We can seamlessly transition you to insurance-based counseling with the same therapist if available
- Insurance Verification: Our team will check your benefits and explain any costs before transitioning from EAP coverage
- Alternative Resources: If continued therapy isn't needed, we'll provide relevant community resources and self-help tools
Q. Can I choose which therapist I work with through the EAP?
- Provider Selection: Yes, you can request specific ZipHealthy therapists based on specialty, gender, language, or other preferences
- Matching Process: During intake, we'll help match you with the most appropriate provider for your specific needs
- Provider Changes: If you don't connect well with your initial therapist, you can request a different provider at any time
Q. Does ZipHealthy offer EAP services for small businesses in Northwest Arkansas?
- Small Business Solutions: Yes, we offer customized EAP packages for businesses with as few as 5 employees in the NWA region
- Flexible Pricing: Pay-per-use options or monthly retainer models available to accommodate various budgets
- Local Focus: Programs designed specifically for the Northwest Arkansas small business community and startup ecosystem
Q. What workplace training does ZipHealthy provide through the EAP?
- Mental Health Awareness: Training for managers and employees on recognizing signs of distress and appropriate responses
- Workplace Wellness: Stress management, burnout prevention, and resilience-building workshops
- Leadership Development: Communication skills, conflict resolution, and creating psychologically safe work environments
Q. Are EAP services available virtually for remote workers?
- Full Virtual Access: All counseling services are available via secure video platform for employees throughout Arkansas
- Technical Requirements: Sessions require only a private space, internet connection, and computer or smartphone
- Digital Resources: Remote employees also receive access to our digital resource library and self-guided tools
Q. Does ZipHealthy's EAP include substance use counseling?
- Assessment & Counseling: EAP sessions can address mild to moderate substance use concerns, including alcohol, prescription medication, and other substances
- Specialized Referrals: For more intensive treatment needs, we provide referrals to specialized Northwest Arkansas addiction treatment programs
- Family Support: Counseling for family members affected by a loved one's substance use is also available through the EAP
Q. What resources does the EAP provide for financial stress?
- Financial Counseling: 30-minute consultations with financial professionals on budgeting, debt management, and financial planning
- Local Resources: Connections to Northwest Arkansas financial assistance programs, including housing, utilities, and food security
- Emotional Support: Counseling to address the psychological impacts of financial stress, such as anxiety and relationship strain
Q. Can I use EAP services for work-related issues with my manager or colleagues?
- Workplace Relationship Support: EAP counselors can help you navigate challenging workplace dynamics, communication issues, and conflict resolution
- Boundary Separation: Your manager or colleagues will never be informed of your EAP utilization or the content of your sessions
- Corporate Culture Expertise: Our therapists understand the unique workplace cultures of major Northwest Arkansas employers and can provide relevant guidance
Q. What specialized EAP services does ZipHealthy offer for Northwest Arkansas employers?
- Critical Incident Response: On-site support following workplace accidents, deaths, layoffs, or other traumatic events
- Management Consultations: Confidential guidance for managers dealing with challenging employee situations or team dynamics
- Organizational Development: Assessment and recommendations for improving workplace culture, reducing turnover, and enhancing employee wellbeing
Q. What kind of results can Northwest Arkansas employers expect from implementing an EAP?
- Proven ROI: Northwest Arkansas companies implementing our EAP see an average 3:1 return on investment within the first year
- Measurable Impact:
- 22% reduction in unplanned absences
- 35% decrease in workplace conflicts requiring HR intervention
- $3,400 average savings per employee annually in healthcare costs
- NWA Success Stories: A mid-sized Bentonville tech company reduced turnover by 17% and saved $245,000 in replacement costs within 6 months of implementing our EAP
Q2 Corporate Special: Sign up by June 30th and receive 2 months of EAP services at no cost with an annual agreement.
Q. How does ZipHealthy support employees during organizational changes like mergers or layoffs?
- Transition Support: Individual and group counseling sessions focused on managing change-related stress and uncertainty
- Career Transition Services: Resume review, interview preparation, and guidance on navigating the Northwest Arkansas job market
- Leadership Support: Training for managers on delivering difficult news and supporting remaining team members
Q. How does ZipHealthy ensure quality of EAP services?
- Provider Credentials: All EAP counselors are licensed mental health professionals with specialized training in workplace issues
- Client Satisfaction: Anonymous feedback surveys after each EAP service with 97% satisfaction rating in 2024
- Outcome Measurement: Evidence-based assessments track clinical progress while maintaining confidentiality
Q. Are there any restrictions on EAP service use?
- Service Limitations: EAP is designed for short-term counseling and may not be appropriate for all conditions requiring long-term specialized care
- Geographic Considerations: While telehealth is available statewide, in-person services are limited to our Northwest Arkansas location
- Emergency Services: EAP is not a replacement for emergency or crisis services for situations requiring immediate intervention
Q. What are your EAP pricing models for different company sizes?
- Small Business Model (5-25 employees): $45-55 per employee annually with full-service access and unlimited telephonic counseling
- Mid-Sized Company Option (26-100 employees): $42-48 per employee annually with volume discounts and quarterly utilization reports
- Enterprise Solution (100+ employees): Custom pricing starting at $35 per employee annually with dedicated account management and on-site services
New Client Offer: First 50 companies to sign up in 2025 receive complimentary leadership training ($2,500 value).
Q. How can an employer in Northwest Arkansas get started with implementing ZipHealthy's EAP?
- Initial Consultation: Free 30-minute meeting to understand your company's needs and workforce demographics
- Custom Proposal: Tailored EAP package reflecting your organizational culture, employee count, and budget considerations
- Implementation Timeline: Most Northwest Arkansas companies can have a fully operational EAP within 2-4 weeks of contract approval
Q. How is an EAP different from regular health insurance benefits?
- No Cost to Employees: EAP services are fully covered by the employer with no copays, deductibles, or out-of-pocket expenses
- Broader Access: Available to all employees regardless of whether they're enrolled in the company's health insurance plan
- Workplace Focus: Specifically designed to address issues affecting work performance and employee wellbeing
Questions about ZipHealthy Mental Health Services?
If you have further questions contact us at 479.259.1390 or send us a message below.